Two KYOCERA Office Equipment Dealers Recognized by J.D. Power and Associates as a Certified Dealer for Customer Service Excellence
The Copy Image, Inc. and R.K. Black, Inc. Exceed Benchmark Standards
Fairfield, New Jersey, September 15, 2004 – Kyocera Mita America today announced that two dealers have achieved certification through the J.D. Power and Associates Certified Dealer Program, the office equipment industry’s premier award for customer service excellence.
The Copy Image, Inc. of South Bend, Indiana and R.K. Black Inc. of Oklahoma City, Oklahoma join an elite group of certified Kyocera dealers who have the highest level of satisfaction in their sales and service organizations.
“The number of dealers who appreciate just how valuable this certification can be within their local market continues to grow,” said Michael Pietrunti, senior vice president of marketing and technical services for Kyocera Mita America. “This certification allows those dealers in the program to differentiate themselves within their local market, which helps to contribute to increased customer traffic and higher sales. These dealers are positioned as industry-wide leaders in customer satisfaction.”
Kyocera Mita America commissioned J.D. Power and Associates to develop a first-of-its-kind program for the office equipment and imaging industry. The program surveys Kyocera’s customers and certifies those dealers that meet or exceed national benchmarks for sales and service customer satisfaction.
The certification program recognizes office equipment dealers for outstanding customer satisfaction based on industry-wide standards established by the J.D. Power and Associates 2003 Copier Customer Satisfaction Study. Certification is based on customer satisfaction with an office equipment dealer’s product knowledge, expertise in machine operation, ability to advise customers about their specific needs, and timely delivery of the equipment.
Certification is valid for one year, after which the dealer may apply for re-certification.
About Kyocera Mita America
Kyocera Mita America (www.kyoceramita.com/us), headquartered in Fairfield, N.J., is one of the world’s largest manufacturers and leading providers of computer-connectable peripherals, including network-ready digital copiers/printers, laser printers, color copiers/printers, digital laser facsimiles, and multifunctional and wide format imaging solutions. Kyocera Mita America is a group company of Kyocera Corporation, the world’s leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. Kyocera Corporation’s consolidated net revenues totaled approximately $11 billion during the year ended March 31, 2004, with net income of approximately $655 million.