News » 2003 » Kyocera Mita Recognized for Most Reliable Multi-Functional Products in the Industry – For the Second Consecutive Year


Kyocera Mita Recognized for Most Reliable Multi-Functional Products in the Industry – For the Second Consecutive Year

Kyocera Mita Ratings Top 14 of 15 Categories Including Product Reliability, Ease of Maintenance and Image Quality

Fairfield, New Jersey – August 19, 2003 - Kyocera Mita, one of the world's leading document imaging companies, was honored for the second year in a row with top ratings in the second annual multi-functional product (MFP) survey of service managers throughout the United States conducted by Industry Analysts, Inc. Kyocera Mita received the highest supplier rating for MFPs and scored well above competitors in such categories as reliability, quality and cost of service. Results of the survey are published in the July 2003 issue of Industry Analysts, Inc.’s monthly newsletter, The Office Products Analyst (OPA).

“This survey shows that the dealers are still impressed with the reliability of Kyocera Mita’s line of MFPs,” said Andy Slewetsky, vice president, Industry Analysts, Inc. “Out of the 15 areas that we asked service managers to rate, Kyocera Mita had the most top honors with 14. In addition, Kyocera Mita has nine models on the recommended purchase list, more than any other vendor in the survey. We congratulate Kyocera Mita for its dedication to providing dealers and end-users with a product that provides peace of mind and reliability.”

The Office Products Analyst performed 152 interviews with dealer service managers in copier dealerships nationwide - which represents nearly 50,000 installed MFPs. Ratings were compiled using a scale of one to ten, with ten representing the highest rating. Out of the 15 categories, technicians gave Kyocera Mita highest rating in 14 of 15 categories, including Product Reliability (9.1), General Ease of Maintenance (9.2), Copy and Print Image Quality (9.1, 9.2) and an overall rating of 9.0.

OPA also compiled a ‘Recommended Purchase’ and ‘Best of Class’ list. Based upon the perceptions of service managers interviewed who have serviced each model, Kyocera Mita has recorded nine models on this year’s ‘Recommended Purchase’ list and three ‘Best in Class’ models which include the KM-2530 (Rated the highest of all units, 9.6), KM-5530 and the KM-6330.

“Kyocera Mita is honored that dealers and service managers across the country consider our line of digital MFPs to be the most reliable products in the industry,” said Michael Pietrunti, vice president of marketing, Kyocera Mita. “With our advanced technology and long-life consumables, dealers and end-users can be confident that they’re getting the most reliable and productive products available in the market.”

About Industry Analysts:
Industry Analysts, Inc. publishes The Office Products Analyst, a monthly newsletter devoted to the cost/performance analysis of office products. Founded in 1974, Industry Analysts, Inc. is a marketing and management consulting firm with offices in Rochester, NY and Fairfield, NJ. It specializes in research, product testing and training program development for the office automation industry. Industry Analysts, Inc. is a veteran member of the Business Technology Association (BTA) and has exhibited at the annual BTA show and convention for many years.

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Kyocera Mita is one of the world's largest manufacturers and leading providers of computer-connectable peripherals, including network-ready digital copiers/printers, laser printers, color copiers/printers, digital laser facsimiles, multi-functional and wide format imaging solutions. Kyocera Mita is a group company of Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. Kyocera Corporation's consolidated net revenues totaled $9.0 billion during the year ended March 31, 2002. Kyocera Mita's headquarters for the Americas are in Fairfield, New Jersey.

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