Kyocera Mita America Announces New Connect To You Service for End Users
Connect to You Enables the Kyocera Diagnostic Center Help Desk to Provide Prompt Troubleshooting for Dealer Technicians and End-Users
FAIRFIELD, N.J. – June 21, 2007 – Kyocera Mita America, Inc., one of the world's leading document solutions companies, today unveiled a new service being offered through authorized Kyocera Dealer Technicians, titled Connect to You (CTU). The CTU service allows dealer technicians to remotely connect end-users with Kyocera’s Diagnostic Help Desk Center, enabling the Center to work with the Dealer technician onsite in real time to diagnosis and resolve end-user inquiries. Using the CTU service the Help Desk can visually verify a user’s network settings, print driver settings, and more, allowing them to interpret the problem and provide the correct resolution.
“Kyocera Technical Services takes dealer and end-user support very seriously, and believes customer satisfaction is key to our growth and expansion in the marketplace,” said Terry Knopsnyder, vice president of engineering, Kyocera Mita America. “The new Connect to You service will help us to further develop our customer friendly service and support.”
In the past, dealer technicians would discuss end-user issues with Kyocera Help Desk representatives over the phone - which could be very time consuming. Now with CTU, the help desk while on the phone with the end-user, gains remote access to a user’s computer with as much or little privacy as the user is comfortable with.
Two essential options for the service include “View Only” and “Full Control.” View Only allows a Kyocera Help Desk representative to watch a user make changes on their desktop, but does not give them direct access to the computer from their remote location. Conversely, the Full Control choice allows the Help Desk complete access to a user’s print drivers and functions, while the user sits back and watches the corrective actions being made directly by the Kyocera Help Desk. This allows the end-user options for privacy settings while enabling the technician to offer the most effective and prompt service possible.
ABOUT KYOCERA MITA AMERICA
Kyocera Mita America, Inc. (www.kyoceramita.com/us), headquartered in Fairfield, N.J., is a leading provider of network-ready digital MFPs/printers, laser printers, color MFPs/printers, digital laser facsimiles, and multifunctional and wide format imaging solutions. Kyocera Mita America earned ISO 14001:2004 certification for its environmental management system in May 2007. Additionally, Kyocera Mita America achieved Microsoft Gold Certified Partner status with a competency in Information Worker Solutions, recognizing Kyocera’s technological expertise and impact in the document imaging management marketplace. Kyocera Mita America is a group company of Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. Kyocera Mita America, the first document solutions company with third-party certified sales data, has earned numerous honors for its products’ high performance, reliability and cost efficiency. Kyocera Corporation's consolidated net revenues were in excess of $10 billion for its fiscal year ending on March 31, 2007.