News » 2009 » KYOCERA MITA America Launches FASTtrack Managed Print Services Program for Dealers


KYOCERA MITA America Launches FASTtrack Managed Print Services Program for Dealers

Best-in-Class Partners, FMAudit, Learning Outsource Group and BEI Pros, All Part of Kyocera’s Comprehensive Managed Print Services Program for its Independent Dealers

FAIRFIELD, N.J. – May 19, 2009 - Kyocera Mita America, Inc., one of the world's leading document solutions companies, today announced the launch of FASTtrack, a Managed Print Services (MPS) program for Kyocera authorized dealers interested in developing an MPS-driven business model to help increase dealership revenue, service levels and improve end-user satisfaction.

Through FASTtrack, a best practices approach based on several years of dedicated channel research and education, Kyocera is providing dealers with the leading resources and capabilities to prepare them for integrating an MPS business model. Addressing key areas, including assessment and remote monitoring, leasing and supplies, and sales & service training, the program provides dealers with specific Kyocera exclusive MPS partner programs as well as insight into the various elements for implementing a successful MPS strategy.

“Kyocera strongly believes in the business value a fully optimized Managed Print Services model can deliver to its dealers, yet starting an MPS program at the dealer level can be challenging,” said Peter Hendrick, vice president, marketing for Kyocera Mita America. “FASTtrack brings clarity to the process of incorporating MPS into any dealership, and we are proud to offer our channel partners the opportunity to make this advantageous move toward MPS in a way that best suits both the dealership and its customers. In conjunction with FASTtrack, using Kyocera printer and MFP solutions in an MPS environment solidifies our comprehensive value proposition, with a low total cost of ownership, long life consumables and extended preventive maintenance schedules that lead to reduced downtime for end-users.”

As part of FASTtrack, Kyocera has created an alliance with FMAudit, the Learning Outsource Group and BEI Pros to offer dealers optimal choice and flexibility in developing and deploying a comprehensive MPS sales strategy.

FMAudit, a premier provider of print assessment and print monitoring software solutions, works seamlessly with all major ERP systems such as e-Automate and OMD; and allows dealers to accurately track and monitor customer fleets remotely and unobtrusively. This gives Kyocera dealers the visibility required for proactive replenishment of consumables and accurate peripheral usage information for preventive maintenance servicing, along with other services.

In addition, Kyocera has partnered with the Learning Outsource Group and BEI Pros to offer MPS sales and service training. FASTtrack dealers will further benefit from Learning Outsource Group and BEI Pros program benefits; such as post-event sales support and special service tools and pricing.

Recognizing that every dealership has its own needs and considerations, the FASTtrack program is designed to address the needs of any dealership eager to create an MPS sales strategy. In creating FASTtrack, Kyocera has assembled a diverse portfolio of resources for their dealer channel to approach MPS with a strategy that is tailored to their unique business conditions. All together, FASTtrack combines the tools, training and resources dealerships need to initiate and optimize a dealer business model shift that fully leverages a successful Managed Print Services strategy, while respecting the individual needs of the dealership.

When preparing to migrate toward a new business model, a diverse set of skills and resources is often needed to successfully create and execute a new program, and this is especially true for managed print services. That is why Kyocera’s FASTtrack program addresses the major factors involved in the process, from the different business perspectives within any dealership. All key stakeholders in a dealership – from the dealer principal/owner, to service, to technical management, sales, marketing, operations, and finance – must be aligned under a clear MPS strategy. Kyocera’s FASTtrack program illustrates the distinct responsibilities of each departmental area and provides dealers with very clear Kyocera developed or third-party resources to implement MPS into their organization.

“A successful MPS program requires a new approach to selling and servicing document imaging solutions for end-users, yet it is steadily gaining momentum as an effective model for delivering end-user cost savings along with steady new revenue streams for our dealer partners,” Hendrick said. “FASTtrack will help dealers make the shift away from a more traditional ‘box-selling’ business model by applying industry proven MPS best practices that are vital for fueling their dealerships’ growth.”

Kyocera Mita America, Inc. (, headquartered in Fairfield, N.J., is a leading provider of computer-connectable document imaging and document management systems, including network-ready digital MFPs/printers, laser printers, color MFPs/printers, digital laser facsimiles, and multifunctional and wide format imaging solutions. Kyocera Mita America is a group company of Kyocera Mita Corporation. Kyocera Mita Corporation is a core company of the Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. Kyocera Mita America, the first document solutions company with third-party certified sales data, has earned numerous honors for its products’ high performance, reliability and cost efficiency. Kyocera Corporation's consolidated net revenues exceeded $10 billion for the fiscal year ending on March 31, 2008.

About FMAudit
FMAudit has a proven track record of innovation. Since 1998, key partners have been pioneering cutting-edge cost recovery solutions that helped define the managed print services industry. Today, the company has assembled a leading portfolio of remote meter reading and managed print services tools. Some of our innovations include Web-based data collection, local printer data collection, Supplies Triggered Marketing and Automated Supply fulfillment, as well as Total Cost of Ownership reporting.

For more information, visit or contact FMAudit at or (573) 632-2461.

About Learning Outsource Group
Learning Outsource Group is an internationally recognized provider of learning solutions designed to support the business development strategy of sales and customer driven organizations. With a focus on sales training and management leadership development, over 40,000 executives, managers, and sales professionals in the document imaging industry have been impacted by their training, resources, and tools since 1996. They are also nationally recognized for their management leadership programs, including Sales Management Leadership in the 21st Century. They help clients build and sustain competitive advantage by identifying and delivering world class learning solutions tied to measurable business results. For more information, visit or (800) 403-9379.

About BEI Pros
BEI Pros is an innovative service profitability consulting training group. Our team has a proven track record of helping companies improve their bottom line profitability and operational performance in service. We accomplish this by offering the industry’s most extensive onsite consulting service. In addition, our world class Advanced Management Training Program is guaranteed to provide the skill set needed for Service Management to improve their organization’s operational performance, profitability, and ensure they provide the highest level of customer service to their perspective markets. With the addition of the Managed Print Services (MPS) Service & Operational Training, we can now provide dealers with the knowledge and resources to drive exceptionally high profits on the backend of their MPS program. For more information, visit or (813) 713-3592.

* Learning Outsource Group and BEI Pros, two leading providers of learning solutions for sales and service, have announced the formation of a strategic alliance to assist OEMs, dealers and resellers with their development and implementation of a profitable and sustainable managed print services offering under the name ‘Print Management Solutions Group’.