News » 2009 » KYOCERA MITA America Wins Most Reliable Multifunctional Product Line in Industry


KYOCERA MITA America Wins Most Reliable Multifunctional Product Line in Industry

Kyocera Sets Record of Winning “Most Reliable” More than Any Other Manufacturer in Past Decade of OPA Survey

FAIRFIELD, N.J. – November 5, 2009 – Kyocera Mita America, Inc., one of the world's leading document solutions companies, is proud to again be named the Most Reliable Monochome multifunctional product (MFP) line, in a recent survey of service managers and dealers. Kyocera Mita’s products earned a total overall reliability score of 8.4 (out of 10), as compared to the industry average of 7.9. Kyocera Mita has won this particular award more than any other manufacturer – in three of the past five years – while this survey has been conducted by Office Products Analyst, a publication of Industry Analysts, Inc.

“Based on our research, the Kyocera monochrome MFP line is the most reliable brand available today. Kyocera has won this honor more than any other manufacturer in the past ten years, and we congratulate them on their outstanding performance,” said Andy Slawetsky, President, Industry Analysts, Inc. “The feedback from service technicians clearly indicates that Kyocera must be a top consideration for customers when selecting a black and white MFP.”

OPA conducted in-depth telephone interviews with 135 dealer service managers throughout dealerships nationwide. Responses encompassed 44,462 multifunctional units. Copier dealer service managers were questioned on the products they work closely with on a daily basis. Eighty three models from seven manufacturers were studied and assessed on performance criteria such as mean number of installs, average monthly page volume, preventive maintenance (PM) cycle, and average pages between calls.

“Kyocera Mita has made extraordinary strides, amidst the business challenges all of us face, to introduce a record number of new MFPs that extend and represent our traditional hallmarks of superior performance, ultra-reliability and an industry leading lowest total cost of ownership,” said Mike Pietrunti, president and CEO, Kyocera Mita America. “We take great pride in our technical excellence and the significance of earning such an honor determined by our loyal dealers. This most recent survey by Industry Analysts, Inc. is a clear testament of our efforts.”

Since 1973, Industry Analysts, Inc. has been a leading expert in the imaging industry. Specializing in custom market research and product testing, IA, Inc. performs end-user and reseller surveys as well as lab services for customers across the globe.

Kyocera Mita America, Inc., headquartered in Fairfield, N.J., is a leading provider of computer-connectable document imaging and document management systems, including network-ready digital MFPs/printers, laser printers, color MFPs/printers, digital laser facsimiles, and multifunctional and wide format imaging solutions. Kyocera Mita America is a group company of Kyocera Mita Corporation. Kyocera Mita Corporation is a core company of the Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. Kyocera Mita America, the first document solutions company with third-party certified sales data, has earned numerous honors for its products’ high performance, reliability and cost efficiency. Kyocera Corporation's consolidated net revenues exceeded $11 billion for the fiscal year ending on March 31, 2009.