News » 2011 » KYOCERA MITA America Black & White Multifunctional Products Named Industry's Most Reliable


KYOCERA MITA America Black & White Multifunctional Products Named Industry's Most Reliable

Industry Analyst's Annual Multifunctional Product Reliability Study Finds Kyocera to be Most Reliable; Included 13 Kyocera Models on Recommended Purchase List

FAIRFIELD, N.J. — Kyocera Mita America, Inc., one of the world's leading document solutions companies, is once again named the Most Reliable Monochrome Multifunctional Product (MFP) line in the industry. In a survey of service managers and dealers conducted by Office Products Analyst, a publication of Industry Analysts, Inc., Kyocera’s MFPs earned a total overall reliability score of 9.0 (out of 10), as compared to the industry average of 8.2. Kyocera has received the highest total overall reliability score each of the last four years, and has been named Most Reliable more than any other manufacturer in the past decade.

“According to our survey of dealer service managers, Kyocera’s monochrome MFP line is consistently the most reliable brand available today. The Company’s commitment to reliability is evident among service managers, as its high reliability ratings have named 13 of Kyocera’s monochrome MFPs to our Recommended Purchase list,” said Andy Slawetsky, president, Industry Analysts, Inc. “Kyocera has won this honor more than any other manufacturer in the past ten years, and we congratulate them on their outstanding performance.”

OPA conducted in-depth telephone interviews with 139 dealer service managers throughout dealerships nationwide. Responses encompassed more than 30,000 multifunctional units. Copier dealer service managers were questioned on the products they work closely with on a daily basis. Ninety one models from seven manufacturers were studied and assessed on performance criteria such as ease of connectivity, ease of maintenance, ongoing product reliability, and cost of service. Service managers rated Kyocera highest in 33 of 39 critical areas, rating the Company’s MFPs highest in every service category – Products, Service Support, Product Reliability and Inventory.

“Our mission is to deliver high value total document imaging solutions, and this begins by ensuring all Kyocera products demonstrate our hallmarks of superior performance, ultra-reliability and an industry leading lowest total cost of ownership,” said Peter Hendrick, vice president, Kyocera Mita America. “We’re resolute in our efforts to bring the most reliable products to market, and it’s humbling to see this survey of service managers rate Kyocera’s monochrome MFPs above all others. This recognition is a clear testament to our commitment to ultra-reliability and we’re honored to have received the Most Reliable rating by Industry Analysts, Inc.”


Since 1973, Industry Analysts, Inc. ( has been a leading expert in the imaging industry. Specializing in custom market research and product testing, IA, Inc. performs end-user and reseller surveys as well as lab services for customers across the globe.


Kyocera Mita America, Inc. (, headquartered in Fairfield, N.J., is a leading provider of computer-connectable document imaging and document management systems, including network-ready digital MFPs/printers, laser printers, color MFPs/printers, digital laser facsimiles, and multifunctional and wide format imaging solutions. Kyocera Mita America is a group company of Kyocera Mita Corporation. Kyocera Mita Corporation is a core company of the Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. Kyocera Mita America, the first document solutions company with third-party certified sales data, has earned numerous honors for its products’ high performance, reliability and cost efficiency. Kyocera Corporation's consolidated net revenues exceeded $15 billion for the fiscal year ending on March 31, 2011.